Refund policy

At West Bury Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition;
Be in the original packaging;
Include all accessories and included items;
Not show signs of use, damage, or alteration;
Include proof of purchase or order confirmation.

To request a return, contact us at:

contact@westburysupply.com

Please do not send your purchase back without contacting us first.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Your order number;
A description of the issue;
Clear photos or videos of the item and packaging.

We will review your request and, when applicable, offer a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or damaged products;
Items missing original packaging;
Products damaged through misuse;
Gift cards;
Final-sale items, where clearly identified.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges may be non-refundable unless the return is due to our error or a defective product.

Cancellations

Order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.