PRIVACY POLICY

PRIVACY POLICY

Last Updated: November 2026

At West Bury Supply, we value the privacy and security of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, browse our products, make a purchase, or contact our customer support team.

Our website is:

https://westburysupply.com

Business Information:

Legal Business Name: 70.004.657 RIQUELME SANTANA DA SILVA

CNPJ: 70.004.657/0001-02

1. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name;

  • Email address;

  • Phone number;

  • Billing and shipping addresses;

  • Order information and purchase history;

  • Information necessary to process payments;

  • Information voluntarily provided when contacting customer support.

We may also automatically collect certain technical information, including:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Pages visited;

  • Website navigation activity;

  • Cookies and similar tracking technologies.

Payment card information may be processed directly by third-party payment processors and financial institutions.

We do not intentionally store complete payment card details on our own systems when payment processing is handled by third-party providers.

2. HOW WE USE YOUR INFORMATION

The personal information we collect may be used for the following purposes:

  • Processing and confirming orders;

  • Processing payments;

  • Arranging product shipping and delivery;

  • Sending order confirmations and shipping updates;

  • Providing customer support;

  • Handling returns, exchanges, cancellations, and refunds;

  • Preventing fraud and unauthorized transactions;

  • Improving website performance and user experience;

  • Maintaining website security;

  • Complying with legal and regulatory obligations;

  • Exercising or defending legal rights;

  • Sending promotional communications when permitted by applicable law.

We process personal information only for legitimate and disclosed purposes, in accordance with applicable data protection legislation.

3. SHARING OF PERSONAL INFORMATION

To operate our online store and provide our services, we may share certain personal information with trusted third-party service providers, including:

  • Payment processors and financial institutions;

  • Shipping companies and delivery carriers;

  • Website hosting and technology providers;

  • E-commerce platform providers;

  • Customer support and communication services;

  • Fraud prevention and security providers;

  • Professional service providers when necessary.

Information is shared only when reasonably necessary to provide our services, process transactions, fulfill legal obligations, or protect our legitimate rights and interests.

We do not sell our customers' personal information.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve the browsing experience and maintain website functionality.

Cookies may be used to:

  • Ensure proper website functionality;

  • Remember customer preferences;

  • Analyze website traffic and performance;

  • Understand how visitors interact with our website;

  • Improve our products and services;

  • Support advertising and marketing activities, when applicable.

Customers may manage or disable cookies through their browser settings.

Please note that disabling certain cookies may affect some website functionalities.

5. DATA SECURITY

We implement reasonable technical and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We encourage customers to take appropriate precautions when using the internet and protecting their personal information.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Certain information may be retained for additional periods when required by applicable laws, regulatory obligations, contractual requirements, or the exercise and defense of legal claims.

When personal information is no longer necessary and there is no legal reason to retain it, we may delete or anonymize the information in accordance with applicable legislation.

7. YOUR PRIVACY RIGHTS

Depending on applicable data protection laws, individuals may have the right to:

  • Request confirmation of whether their personal information is being processed;

  • Access their personal information;

  • Request correction of inaccurate or incomplete information;

  • Request anonymization, blocking, or deletion of unnecessary or unlawfully processed information;

  • Request data portability, when applicable;

  • Request deletion of information processed based on consent, subject to legal retention requirements;

  • Obtain information about third parties with whom their information has been shared;

  • Withdraw consent when consent is the applicable legal basis.

These rights may be subject to legal limitations and exceptions.

To exercise your privacy rights, please contact us using the information provided in the Contact section of this policy.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, or services.

These external services operate independently and may have their own privacy policies and data protection practices.

West Bury Supply is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

9. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children.

If a parent or legal guardian believes that a child has provided personal information through our website without appropriate authorization, they may contact us so that we can review the situation and take appropriate action in accordance with applicable law.

10. INTERNATIONAL DATA TRANSFERS

Because our website may use third-party technology, payment, hosting, and service providers, personal information may be processed or stored in countries other than the country where the customer resides.

When applicable, we take reasonable measures to ensure that such transfers comply with relevant data protection requirements.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable legislation.

The latest version will always be made available on our website.

Customers are encouraged to review this page periodically.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

West Bury Supply

Legal Business Name: 70.004.657 RIQUELME SANTANA DA SILVA

CNPJ: 70.004.657/0001-02

Email: contact@westburysupply.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Response Time: 24–48 hours.

When contacting us, please include your full name and the email address associated with your purchase, when applicable, to help us identify your information.

13. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with applicable data protection legislation, particularly the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD), and other applicable regulations.